Frequently Asked Questions

Account login issues

If you don’t remember your password, please try to reset your password.

If you don’t remember your login credential, go to password reset and enter possible email addresses you own. When you enter an email that’s registered with ELSA, you will receive a message that the email of reset password was sent.

Note: There are 3 ways to sign up for an ELSA account ( with email, Facebook, or Apple). Try logging in with these to find your account.

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