All subscriptions are renewed automatically unless they are canceled at least 24 hours before the last day. Deleting the app or purchasing a different subscription will not help cancel any existing subscription you have.
You will need to cancel your subscription based on how you originally started the subscription. There are 2 ways to start an ELSA subscription: via the ELSA website (ELSASPEAK.COM) or in-app purchase (by Google Play or Apple).
How to identify what subscription I have? Look for the receipt of payment. If the receipt was sent by Apple or Google, it’s from Apple or Google. If the receipt was sent by ELSASPEAK.COM, it’s from ELSA website.
A. FOR WEBSITE SUBSCRIPTIONS:
Option 1: Click here and enter the email of your ELSA account .
You will receive an email to log in to the customer portal, and from there, you can manage the subscription. Make sure to use the exact email of your ELSA account with the active subscription.
If you don’t receive any emails, please check if your subscription was subscribed on ELSA website, or from in-app subscriptions of Apple or Google. Then, choose the correct instruction to cancel.
Option 2: Cancel from the ELSA receipt: open the ELSA receipt ( that was sent to your email ELSA account) and click on the “Manage subscription” button to cancel.
If you have problems, please contact us at [email protected] and provide the following information:
- The last digits of the credit/debit card used for the subscription
- Your name on the card.
B. IN-APP SUBSCRIPTION:
1. If you subscribed via an Android Device/Google Play Store:
Here are the Terms and Conditions for Google where you can find your more about the auto-renewal function.
Click here and follow the instruction to cancel your automatic subscription.
Contact Google Support if you have problems canceling.
2. If you subscribed via an Apple Device/AppStore:
Here are the Terms and Conditions for Apple where you can find out more about the auto-renewal function.
Click here to cancel your automatic subscription
Contact Apple support if you have problem canceling.
If you no longer see the button Cancel Free Trial/Subscription in Apple subscription settings, that means the subscription was already canceled successfully. No further action is needed in this case.
What can you expect after canceling your subscriptions.
- After canceling the subscription, your subscription/free trial will remain active until the indicated expiration date. In addition, you will no longer be charged on the next billing date.
- Canceling a subscription does not mean the money will be returned. If you’d like to request a refund for the payment made, please refer to this page.
Other notes:
If your subscription was activated using a voucher code, or if you received 1 month Pro from a friend referral program, you do not need to cancel the subscription. The account will automatically switch to free at the end of the subscription without recurring charges.
