Frequently Asked Questions

How to request a refund

All subscriptions are automatically charged after the free trial ends or in the next billing cycle. Make sure to cancel the subscription at least 24 hours before the last day to avoid the charge. Deleting the app or purchasing a new subscription does not mean the current subscription or free trial is canceled. To understand how you can cancel your subscription, visit this page.

Click here to view ELSA refund terms and policy.

There are 2 ways to register an ELSA subscription: via the ELSA website (ELSASPEAK.COM) or in-app purchase (by Google Play or Apple). If you subscribed to a subscription from ELSA’s websites, follow the guide for website subscription. If you subscribed to a subscription from the ELSA app, follow the guide for in-app subscription.  

I. For ELSA Pro in-app subscriptions purchased from Apple/Google:

  1. Refund instructions for Google Play:
  • Click here to submit a refund request to Google.

2. Refund instructions for Apple:

  • Click here for refund instructions.

In-app payments are processed through Apple or Google and not ELSA, so ELSA is unable to offer refunds for in-app purchases made in the Apple App Store or Google Play Store.

Buyers can submit refund requests to Apple/Google Play directly. It is at the processor’s discretion (i.e., Google Play or Apple) to process refund requests based on their policies. ELSA will not be held responsible for any denied refund requests by Apple/Google.

II. For ELSA subscriptions purchased from ELSA Website (ELSASPEAK.COM):

All charges for purchases made through the ELSA website are refundable by ELSA if buyers submit the refund request within seven days of purchase.

Please contact us at [email protected] with the following information for further assistance with canceling the subscription and refund requests.

+ Your email account, your name and the last 4 digits of credit/debit card

+ Receipt of payment 

+ Reason (for refund request)

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