Frequently Asked Questions

When having problems with the application, who should I contact?

Should you have any questions or concerns, please contact us via email [email protected] 

If you still have further inquiries after going through our FAQ, you may contact our Support Team through the following methods:

  1. Email: [email protected] – usually ELSA will respond to you within 24 hours (excluding Saturdays, Sundays, and holidays)
  2. Live chat on the Facebook page: ELSA Speak. We will support replying messages from 9 am to 9 pm all day.

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