InJourney Airports and ELSA Business have partnered on a role-specific English communication programme for airport staff across 9 airports in Indonesia.
Customer Handling Officers train with AI-powered coaching for real airport scenarios. Business professionals develop English for professional business communication. The partnership aims to build communication performance at scale.
Video: InJourney Airports and ELSA teams meet and sign the partnership (52 seconds, music only, no spoken words). Both sides' quotes are below.
InJourney Airports and ELSA Business at a glance
| Item | Detail |
|---|---|
| Customer | InJourney Airports |
| Industry | Aviation (airports) |
| Location | Indonesia |
| Scope | 9 airports |
| Teams | Customer Handling Officers and business professionals |
| Programme | Role-specific English communication training |
| Product | ELSA Business |
Why does InJourney Airports need global-standard English at its airports?
The first impression of Indonesia starts at the airport, so InJourney Airports wants that first interaction to meet a global standard.
That interaction can be a question answered, a direction given or a complaint resolved. It shapes how the world sees Indonesia. Indonesia's airports serve millions of international travellers each year. The opportunity is to make every interaction reflect the standard they deserve.
What do InJourney Airports staff practise with ELSA Business?
The programme is role-specific from day one, so each group trains for the English its job needs.
- Customer Handling Officers train with AI-powered coaching for real airport scenarios, including conflict resolution, service recovery and peak-season pressure.
- Business professionals develop English for professional business communication.
How do InJourney Airports staff fit learning around their shifts?
Staff can learn anytime on a smartphone: during a commute, between shifts or on the go.
How will InJourney Airports see whether staff are improving?
HR and management track development in real time through an analytics dashboard: not just completion, but actual improvement.
What do InJourney Airports and ELSA say about the partnership?
"This program directly supports our business transformation and the elevation of international-standard service quality, which is InJourney Airports' strategic mission."
Hary Budi Waluyo, InJourney Airports
"English proficiency is not just a skill. It is an investment in your career future and in the quality of service InJourney delivers to the world."
Will Polese, VP of Revenue, ELSA
Frequently asked questions
What English training did InJourney Airports choose in Indonesia?
InJourney Airports chose ELSA Business for a programme that covers 9 airports in Indonesia. Customer Handling Officers train with AI-powered coaching for real airport scenarios, such as conflict resolution, service recovery and peak-season pressure. Business professionals develop English for professional business communication.
Which InJourney Airports staff take part in the programme?
Two groups take part, and each follows a role-specific track from day one. Customer Handling Officers use AI-powered coaching for real airport scenarios, including conflict resolution, service recovery and peak-season pressure. Business professionals develop English for professional business communication. Both groups can learn anytime on a smartphone.
Can airport staff practise English around shift work?
Yes. In the InJourney Airports programme, staff can use ELSA Business anytime on a smartphone. They can practise during a commute, between shifts or on the go. The training is role-specific, with AI-powered coaching for Customer Handling Officers and English for professional business communication for business professionals.
How do HR and management follow the programme's progress?
HR and management at InJourney Airports track development in real time through an ELSA Business analytics dashboard. The dashboard shows not just completion, but actual improvement. Hary Budi Waluyo of InJourney Airports said the program directly supports the company's business transformation and the elevation of international-standard service quality.
