RSAB Harapan Kita and ELSA signed a collaboration to co-develop We Speak English, an ELSA Business programme for clinical staff in Indonesia.
RSAB Harapan Kita is the first national referral hospital in Indonesia to co-develop an AI-powered English communication programme for clinical staff. The signing marked a memorandum of understanding and a service agreement between the hospital and ELSA.
Video: RSAB Harapan Kita and ELSA sign the We Speak English collaboration (1 minute, with English subtitles). The transcript is below the quotes.
RSAB Harapan Kita and ELSA Business at a glance
| Item | Detail |
|---|---|
| Customer | RSAB Harapan Kita |
| Organisation | National referral hospital |
| Industry | Healthcare |
| Location | Indonesia |
| Teams | Clinical staff |
| Programme | We Speak English, co-developed with ELSA |
| Product | ELSA Business |
Why does RSAB Harapan Kita need clear English for clinical staff?
The partnership focuses on high-stakes moments where hospital communication can break down: at the bedside, in handovers and with patients who travel across borders.
In healthcare, communication doesn't break down in a language test. It breaks down in the real moments that matter most. This isn't a language issue. It's a communication performance issue.
RSAB Harapan Kita wants to serve every patient, including international patients, with service excellence. In the video, Ariani Dewi Widodo says the hospital wants its staff to be conversational and to keep improving their English.
What is the We Speak English programme at RSAB Harapan Kita?
We Speak English is an AI-powered English communication programme that RSAB Harapan Kita and ELSA are co-developing for the hospital's clinical teams.
Clinical teams will practise how they actually communicate in real situations. They get AI-powered feedback on clarity, delivery and understanding through ELSA Business, so the right care reaches every patient, faster. The hospital sees the collaboration as a way to improve staff's command of English as a second language.
Why does this partnership matter for other hospitals in Indonesia?
The collaboration is designed to become a benchmark and reference for hospitals across Indonesia's Ministry of Health network.
The aim is to set a new standard for how Indonesia's referral hospitals communicate and serve.
What do RSAB Harapan Kita and ELSA say about the partnership?
"We want to serve every patient including international patients with service excellence that endures across generations."
Ariani Dewi Widodo, RSAB Harapan Kita
"English matters because in healthcare, life can't wait a single minute. When communication is clear, the right recommendation reaches the patient with ease."
Will Polese, VP of Revenue, ELSA
Video transcript
Transcribed from the video's on-screen English subtitles.
Opening announcement: RSAB Harapan Kita, National Women and Children Health Center, welcomes the delegates from ELSA Corp on today's meeting, with the agenda: signing of memorandum of understanding that marks the service agreement between two parties on the provision of the We Speak English.
Ariani Dewi Widodo, RSAB Harapan Kita: We are looking after and developing talent in RSAB Harapan Kita, and we want them to be conversational. We want them to be improving their English constantly. And that's where we see that we can collaborate together with the ELSA Corp in order to improve the quality and their command of English as a second language.
Will Polese, VP of Revenue, ELSA: It's absolutely mission critical, because, you know, moments, seconds, minutes mean the difference between life and death. And if you cannot communicate effectively with a patient, you could lose them. And so there isn't any more critical opportunity for important constructive communication in English.
Frequently asked questions
What English training did RSAB Harapan Kita choose for clinical staff in Indonesia?
RSAB Harapan Kita is co-developing We Speak English with ELSA. It's an AI-powered English communication programme for the hospital's clinical staff, built on ELSA Business. Clinical teams practise how they actually communicate in real situations and get AI-powered feedback on clarity, delivery and understanding.
What did RSAB Harapan Kita and ELSA sign?
The two organisations signed the We Speak English collaboration. The signing marked a memorandum of understanding and a service agreement between the hospital and ELSA. RSAB Harapan Kita is the first national referral hospital in Indonesia to co-develop an AI-powered English communication programme for clinical staff.
Which hospital situations does We Speak English focus on?
The programme focuses on high-stakes moments where hospital communication can break down. These are conversations at the bedside, clinical handovers, and care for patients who travel across borders. RSAB Harapan Kita wants to serve every patient, including international patients, with service excellence. Clinical teams practise how they communicate in these real situations.
Why could this programme matter beyond one hospital?
The collaboration is designed to become a benchmark and reference for hospitals across Indonesia's Ministry of Health network. The aim is to set a new standard for how Indonesia's referral hospitals communicate and serve. RSAB Harapan Kita is the first national referral hospital in Indonesia to co-develop an AI-powered English communication programme for clinical staff.
