Frequently Asked Questions

I have purchased a package without logging into my ELSA account (Guest account)

If you accidentally purchase a package without logging into an account associated with Email / Facebook. Your account will be in Guest account status. Please follow the steps with the phone you used to purchase this subscription

  1. Log out of the current account to return to this page
  2. Choose an option and press Next to skip 6 screens below
  3. As you reach this screen, tap the “X” icon or “I’ll do it later”
  4. You will enter the screen to create an account. Create an account by entering an email address and a password or by clicking on Continue with Facebook. Important note: Email and Facebook should be NEW, which has never been used in ELSA before.
  5. After you have finished, please check if you can log in with your new account. Your account status should look like this with PRO days remaining information updated.

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