Frequently Asked Questions
I can’t download ELSA on Google Play/Apple Store. Forgot your Password? Already paid/activated the voucher code successfully, but the account is still free? Activate/pay for a package without logging into your Email / Facebook account How to delete an account? How to change my account (From Facebook to email, email to Facebook, to another email)? Why all text in the lesson is not displayed? Why ELSA still can’t detect my voice? ELSA is displaying the error “Did you read the entire article, please read it again!” while I gave permission to access the microphone. Why can’t ELSA detect my voice? Why is the audio icon missing (Android device)?
When having problems with the application, who should I contact? Reasons to study to choose ELSA Speak for English improvement? What are the benefits of studying with ELSA Speak? How can I update the latest information/promotions of ELSA? Can I redeem my PRO code/voucher twice or more? Can I study ELSA Speak offline? How to activate a membership/ voucher code? How to sign up for an account? How to download the ELSA Speak? What is the difference between a free account and a paid account?
Why was I automatically charged on my account after payment for a voucher code? Why can’t the Lifetime membership be found on the app? How to cancel the subscription and request a refund How do I upgrade to ELSA PRO in-app? How can I know the package’s fee?
What happens when the competition ends every Sunday in each league? Leaderboard Feature – How does the leaderboard work? Oxford Course Feature Does ELSA Speak have face-to-face/online conversation classes with native speakers? – Live Coach feature Achievement feature Study Sets Coach Feature Pentagon Feature – How does the Pentagon scoring system work? Dictionary Lesson Topics
Why does the ELSA score EPS lower than the previous version? What type of games does ELSA have? How to reset lesson progress? What to do when all the lessons have been completed? Can ELSA be used to learn other languages? Has ELSA updated any new lessons? What do the arrows “You are here” and “Next lesson” mean? What do the numbers on the lesson planets mean? How many lessons does ELSA have? How long does it take to notice my improvement?
Can’t find what you’re looking for?