Frequently Asked Questions
Why is my account still free after I purchased a membership? How do I report an issue? Why I can’t download ELSA on Google Play/Apple Store? Forgot your Password? I have purchased a package without logging into my ELSA account (Guest account) How to delete an account? How to change my account (From Facebook to email, to another email)?
Manage your ELSA account Availability of ELSA in countries What is the difference between ELSA Free and ELSA Pro? How do I report an issue? How to log in to my account? Supported Devices and OS for ELSA Assessment Test When having problems with the application, who should I contact? Reasons to study to choose ELSA Speak for English improvement? How can I update the latest information/promotions of ELSA?
Why was I automatically charged on my account after payment for a voucher code? Why can’t the Lifetime membership be found on the app? How to cancel the subscription and request a refund How do I upgrade to ELSA PRO in-app? How can I know the package’s fee?
Improve Pronunciation Manage your ELSA account Skills – Planets Game types Leaderboard ELSA content: special courses Study Sets Coach – Daily Training Lessons Dictionary Lesson Topics
What to do when all the lessons have been completed? Can ELSA be used to learn other languages? Has ELSA updated any new lessons? What are the ideal conditions for practicing with ELSA? How to learn with ELSA – using the app? I am a beginner, can I study with ELSA? How to change the display language and enable translations? How to set up a daily reminder? What is the difference between the Regular and Advanced learning modes?
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