If your bank statement shows the payment comes from ELSASPEAK.COM, you can follow the instructions below to cancel the subscription. Choose either option 1 or 2 to cancel.
Option 1: Click here and enter the email of your ELSA account .
You will receive an email to log in to the customer portal, and from there, you can manage the subscription.
Option 2: Cancel from the ELSA receipt: open the ELSA receipt ( that was sent to your email ELSA account) and click on the “Manage subscription” button to cancel.
Common questions:
- I don’t receive any emails to access the customer portal
- Make sure your subscriptions are purchased from ELSA website. If they were purchased from Apple/Google, please cancel from Apple/Google account instead.
- Make sure to copy the exact email of your ELSA account with the active subscription so that you can access the customer portal.
2. Still have problems?
Please contact us at [email protected] and provide the following information:
- The last digits of the credit/debit card used for the subscription
- Your name on the card.
What can you expect after canceling your subscriptions?
- After canceling the subscription, your subscription/free trial will remain active until the indicated expiration date. In addition, you will no longer be charged on the next billing date.
- Canceling a subscription does not mean the money will be returned. If you’d like to request a refund for the payment made, please reach out to us at [email protected] and provide the receipt of the payment. According to our refund policy, only payments made within 7 days are eligible for refund.
Other notes:
If your subscription was activated using a voucher code, or if you received 1 month Pro from a friend referral program, you do not need to cancel the subscription. The account will automatically switch to free at the end of the subscription without recurring charges.
