Frequently Asked Questions

If your bank statement shows the payment comes from ELSASPEAK.COM, you can follow the instructions below to cancel the subscription. Choose either option 1 or 2 to cancel.

Option 1: Click here and enter the email of your ELSA account .

You will receive an email to log in to the customer portal, and from there, you can manage the subscription.

Option 2: Cancel from the ELSA receipt: open the ELSA receipt ( that was sent to your email ELSA account) and click on the “Manage subscription” button to cancel.

Common questions:

• Make sure your subscriptions are purchased from ELSA website. If they were purchased from Apple/Google, please cancel from Apple/Google account instead.

• Make sure to copy the exact email of your ELSA account with the active subscription so that you can access the customer portal.
• In some cases, your ELSA account is not created with an email address, or the address is hidden by Apple/Google. In this case, please contact us for direct assistance.

Still have problems?

Please contact us at [email protected] and provide the following information:

• The last digits of the credit/debit card used for the subscription
• Your name on the card.

What can you expect after canceling your subscriptions?

• After canceling the subscription, your subscription/free trial will remain active until the indicated expiration date. In addition, you will no longer be charged on the next billing date.
• Canceling a subscription does not mean the money will be returned. If you’d like to request a refund for the payment made, please reach out to us at [email protected] and provide the receipt of the payment. According to our refund policy, only payments made within 7 days are eligible for refund.

Other notes:

If your subscription was activated using a voucher code, or if you received 1 month Pro from a friend referral program, you do not need to cancel the subscription. The account will automatically switch to free at the end of the subscription without recurring charges.