Frequently Asked Questions

How to cancel the subscription and request a refund

Important: Deleting the app or purchasing a different subscription will not help cancel automatically any existing subscription you have.

I. For ELSA Pro in-app subscriptions purchased from Apple/Google:

  1. Cancel and refund instructions for Google Play:

Here are the Terms and Conditions for Google where you can find out more about the auto-renewal function.

  • Click here to learn how to cancel your automatic subscription.
  • For refund requests: contact us at [email protected] with the following information in your email.

+ Your Google Play transaction number (starts with GPA.) or tell us which email address is linked to your Google Account

+ The reason for your refund request

2. Cancel and refund instructions for Apple:

Here are the Terms and Conditions for Apple where you can find out more about the auto-renewal function.

  • Click here for refund instructions.
  • Click here to learn how to cancel your automatic subscription

Note: All key registration operations in your application can only be performed by you

II. For ELSA Pro in-app subscriptions purchased from ELSA Website:

Please contact us at [email protected] with the following information for further assistance with canceling the subscription and refund requests.

+ Your email account

+ Receipt of payment 

+ Reason (for refund request)

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