Important: Deleting the app or purchasing a different subscription will not help cancel automatically any existing subscription you have.
I. For ELSA Pro in-app subscriptions purchased from Apple/Google:
- Cancel and refund instructions for Google Play:
Here are the Terms and Conditions for Google where you can find out more about the auto-renewal function.
- Click here to learn how to cancel your automatic subscription.
- For refund requests: contact us at [email protected] with the following information in your email.
+ Your Google Play transaction number (starts with GPA.) or tell us which email address is linked to your Google Account
+ The reason for your refund request
2. Cancel and refund instructions for Apple:
Here are the Terms and Conditions for Apple where you can find out more about the auto-renewal function.
Note: All key registration operations in your application can only be performed by you
II. For ELSA Pro in-app subscriptions purchased from ELSA Website:
Please contact us at [email protected] with the following information for further assistance with canceling the subscription and refund requests.
+ Your email account
+ Receipt of payment
+ Reason (for refund request)