How do I report an issue?
If you believe ELSA is not working properly, please let us know and we will make sure to resolve the issues as soon as possible.
To report a bug: Go to the ELSA app > log in to your account > Settings > Feedback & Sharing > Report a bug.
Note: for Apple devices, you might need to install the app Mail to send an email.
- The email contains the user ID that helps us identify your account, please do not delete this.
- Describe the sequence of action you were taking when the issue occurred. Example: Go to lesson 1 in module A > click the mic button > app crashes immediately.
- Add a screenshot or a screen recording to show how the issue occurs.
- Include the steps you tried to troubleshoot: change the network or re-install the app.