Frequently Asked Questions

How do I report an issue?

If you believe ELSA is not working properly, please let us know and we will make sure to resolve the issues as soon as possible.

To report a bug: Go to the ELSA app > Log in to your account > Settings > Feedback & Sharing > Report a bug.

Note: for Apple devices, you might need to install the app Mail to send an email.

  • The email contains the user ID that helps us identify your account, please do not delete this.
  • Describe the sequence of action you were taking when the issue occurred. Example: Go to lesson 1 in module A > click the mic button > app crashes immediately.
  • Add a screenshot or a screen recording to show how the issue occurs.
  • Include the steps you tried to troubleshoot: change the network or re-install the app.

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