Frequently Asked Questions

My account still shows the Premium plan after I have upgraded to another plan.

Currently, the app always shows Premium subscription first. When the Premium subscription ends and not renewed. The next plan will be updated in your profile.

If you have previously subscribed to a free trial of Premium subscription from the app and see that the free trial is still active.

Please cancel the free trial and then wait until it expires. Then the new subscription will be updated after the first subscription expires.

Learn how to cancel the free trial below:

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