Frequently Asked Questions

Upgrade from ELSA Pro to ELSA Premium membership

To enjoy the full benefits of ELSA AI and other features of ELSA, we recommend upgrading your subscription to our Premium membership. With a Premium membership, you’ll have unrestricted access to ELSA AI, Speech Analyzer and all of ELSA features, allowing you to enhance your English language skills without any limitations.

1/ UPDATE IN-APP SUBSCRIPTIONS:

Note: To upgrade from Pro to Premium, ensure the upgrade is on the same OS as your original purchase. Upgrades across different platforms (Android to iOS or vice versa) are not supported.

If you currently have an active ELSA Pro in-app subscription purchased from APPLE/GOOGLE PLAY, you can upgrade your membership from ELSA Pro to ELSA Premium from the APP.

  • Tap “Profile” → Click “Upgrade to Premium” → Select your preferred Premium plan.

What will happen when you upgrade from a Pro to a Premium subscription?

Android:

  • You will be charged the full price of the new Premium package immediately.
  • You’ll receive an extended proration added to your new subscription period based on the time left from the previous subscription.
  • The next billing date is the new premium subscription.
  • The amount of payment for the Pro subscription will not be refunded after the upgrade.


Apple:

  • You will get a refund for the part of your previous subscription that you have not used (the remaining pro days of the Pro subscription)
  • You will be charged the full price of the new Premium package immediately.
  • The next billing date is the new premium subscription.

2/ UPDATE WEB/VOUCHER SUBSCRIPTIONS:

  • If you currently have an active ELSA Pro (1-year, 3-month, 1-month) purchased through the website elsaspeak.com:

You can upgrade from ELSA Pro to ELSA Premium by visiting this website https://elsaspeak.com/inf/instagram1/?cache=no

  1. Choose your preferred package (1 year, six months, one month)
  2. Login to your ELSA account.

Note: The remaining balance of my current subscription will be applied toward my Premium upgrade discount.

  • If you have an active ELSA Pro Lifetime membership: Unfortunately we do not have Premium Lifetime available to upgrade. However, you can purchase the Conversation Bundle to gain access to ELSA AI and Speech Analyzer. Visit this website to purchase: https://elsaspeak.com/ema/conversation-bundle-lp/

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