When having problems with the application, who should I contact?
Should you have any questions or concerns, please contact us via email at [email protected]
If you still have further inquiries after going through our FAQ, you may contact our Support Team using the following methods.
For English:
- Email: [email protected] – ELSA usually responds to you within 24 hours (excluding Saturdays, Sundays, and holidays).
- Live chat on the Facebook page: ELSA Speak. We will support replying to messages from 9 am to 6 pm (GMT +7), Monday to Friday.
For Thai:
- Email: [email protected] – ELSA usually responds to you within 24 hours (excluding Sundays, and holidays).
- Live chat on the Facebook page: ELSA Speak Thailand. We will support replying to messages from 9 AM to 9 PM (GMT +7) (excluding Sundays, and holidays).
For Indonesian:
- Email: [email protected] – ELSA usually responds to you within 24 hours (excluding Sundays, and holidays)
- Live chat on the Facebook page: ELSA Speak Indonesia and Whatsapp. We will support replying to messages from 9 AM to 9 PM (GMT +7) (excluding Sundays, and holidays).
For Traditional Chinese:
- Email: [email protected] – ELSA usually responds to you within 24 hours (excluding Sundays, and holidays)
- Live chat on the Facebook page: ELSA Speak Taiwan. We will support replying to messages from 9 AM to 9 PM (GMT +7) (excluding Sundays, and holidays)
