ELSA - Speak English fluently, easily, confidently

What is ELSA Speak?

ELSA Speak is the only English language learning and communication app that can help you correct pronunciation errors to every syllable thanks to Artificial Intelligence capable of exclusive voice recognition voted Top 5 in the World. Based on the results of your pronunciation test, Elsa also offers an individual learning path that is best suited for each learner, saving you time and improving your learning efficiency.

Does ELSA have a trial version?

Of course, you will have access to and experience the features of ELSA in the Welcome planet and the first 2 lessons of all our other topics. You can download the ELSA app completely free-of-charge and register to start using the free version of ELSA.

How to download?

Step 1: Visit CH Play / Google Play or App Store → search for ELSA Speak, then download and install it on your device (Android / iOS phone/tablet).

Step 2: Click this link and download.
Note: In case you cannot find ELSA Speak on App Store using an iPad, please switch to the “iPhone only” mode (at the upper left while in the search bar) to make ELSA visible for download.

Sign up for an account

For Android:

Open the ELSA Speak app → Tap “Discover” → Select the native language→ Select the pronunciation level → to select your preferred time for ELSA to send you a push notification as a reminder to practice your English → Tap “Set Time” → Tap “Allow” notification for ELSA Speak

Then go to your Profile page → tap on the Gear icon on the top right corner of the screen to sign up an account.

For iOS

Open the ELSA Speak app → Tap “Next” → Select the native language→ Select the pronunciation level → to select your preferred time for ELSA to send you a push notification as a reminder to practice your English → Tap “Get started” → Tap “Allow” notification for ELSA Speak

Then choose your preferred sign up option:

At the sign-up phase, there are two options:

Option 1:

Sign up with Facebook: Log in to your Facebook account → Tap “Continue“

Option 2:

Sign up with Email: Fill in your email and set a password for your ELSA Speak account → Tap “Sign up” (ELSA encourages users to register with an email account for better account management)

If you would like to create an ELSA account on PC/ Laptop, please access this link and back to the application for usage.

How to activate membership/ voucher code

Please make sure that you have registered an ELSA account before heading to this section. Otherwise, please refer to the “Sign up for an account” section above to create an account.
For Android phone/ tablet: Samsung, Oppo, Xiaomi,… (Click here to watch video)
1. Open the ELSA Speak app and log in to your ELSA account by Email / Facebook.
2. In the lower right corner of the screen please click “Profile” → “Get ELSA Pro” → “Have a promo code” (in the lower-left corner of the screen)
3. Enter the activation code with ALL CAPITAL LETTERS and press “Redeem” → The code should be activated successfully
4. Return to the “Profile” tab to log out of your account and sign in again for the system to update.
5. Account activated successfully (check again at “Profile” tab).
For iOS devices: iPhone, iPad
1. Go to www.elsaspeak.com/redeem
2. Log in to your ELSA account via email/Facebook (If you are not registered, you can create an account directly on this website by clicking on the “Register” button)
3. Enter the activation code with ALL CAPITAL LETTERS and press “Redeem”
4. Open the ELSA Speak app, log out and sign in with the ELSA account to update your status.
5. Account activated successfully (check again in the card “Profile” tab => Select the gear settings in the right corner of the screen).

Can Elsa be studied offline?

ELSA requires a strong, stable data connection to communicate with our server. As such, kindly connect to your device’s mobile data or Wi-Fi to access ELSA’s lessons.

How many devices can Elsa use?

Currently, users can use an Elsa account on multiple phones/tablets using different Android / iOS operating systems of yours. However, Elsa cannot be used on PC / Laptop, Blackberry, and Windows system phones.
To use Elsa on another device, simply download the Elsa app and log in to your account again!

Why can’t my code be activated again?

Each activation code is only valid for use once, so users are not able to reactivate the code. To use Elsa Pro on another device, simply download the ELSA Speak app and sign in to your Pro account on that device!

Can I try using ELSA before I buy it?

Welcome on board! You sure can. You will have unlimited access to ELSA’s curriculum completely free for 7 days. Please create an account with ELSA to activate. No payment or credit card required. For the next 7 days, you can access every lesson for free. The first 2 lessons of every module are always free. Have fun!

How to subscribe to ELSA PRO?

Payment Methods:

IN-APP PURCHASE

Go to Profile
Tap on either Get ELSA Pro or Earn free Elsa Pro
Select your preferred price package (for a Lifetime Subscription, please go to https://www.elsaspeak.com/emailspecial

PAYMENT VIA PAYPAL:

Please go to this link
Select your preferred package
Fill in your Name, Contact Number, and Email Address
Select Paypal (Bank Transfer and Delivery of Account Code only available for Vietnamese users)
Log into your Paypal account and confirm the purchase!
Check your email for your unique voucher code after 24 hours (remember to check your spam and junk mail as well)
Follow the instructions in the email to redeem your code and you are now an ELSA Pro member!

Prices:
Lifetime (up to 80% off): $79.99 USD
1 Year: $29.99 USD
3 Months: $8.99 USD

NEED HELP?

Contact us at [email protected]! (Mon – Fri from 9am to 6pm, GMT +7)

Why was I automatically charged on my account after payment for a voucher code?

This can happen when users register for the 7-day Trial and forget to cancel their trial subscription before it was renewed to a 3-month subscription plan. Under Apple’s / Google play’s purchase policy, a notification would have been sent to users to remind them of an incoming charge for the 3-month subscription.

In addition, as Apple’s and Google Play’s payment systems work separately from our voucher code redemption system, Apple / Google Play will not automatically cancel users’ subscriptions after they have redeemed their voucher codes. As such, upon purchase of the voucher code, an email would be sent to users reminding them to cancel any existing subscriptions they may have to avoid being renewed & charged for it.

In accordance with the privacy policy of users from Apple / Google, ELSA is not able to cancel users’ subscriptions directly. Should you have been charged for the 3-month subscription, kindly refer to the instructions to cancel auto-renewal and request a refund in the section above.

Why can’t the Lifetime membership be found on the app?

Lifetime memberships are only distributed on ELSA’s and our official distribution partners’ websites. Please click this link to purchase our package.

All in-app subscriptions should be managed in the Settings of iTunes/Google Play account and deleting the app will not help cancel automatically any subscription you have.

If you subscribe via Google Play – on Android devices:

Here are the Terms and Conditions for Google where you can find out more about the auto-renewal function.

Click here to learn how to cancel your automatic subscription.
For refund requests: contact us at [email protected] with the following information in your email

+ Your Google Play transaction number (starts with GPA.) or tell us which email address is linked to your Google Account

+ The reason for your refund request

If you subscribe via App-Store – iOS devices (iPhone/iPad):

Here are the Terms and Conditions for Apple where you can find out more about the auto-renewal function.

Click here for refund instructions.
Click here to learn how to cancel your automatic subscription

Note: All key registration operations in your application can only be performed by you

If you subscribe via our website:

Please contact us at [email protected] with the following information for further assistance with canceling the subscription and refund requests.

+ Your email account

+ Receipt of payment

+ Reason for refund request

What are the ideal conditions for practicing with ELSA?

To be able to hear ELSA’s pronunciation clearly and record your voice accurately, users are advised to practice in the following conditions:

A quiet environment
Strong, stable Wi-Fi connection (25-80 Mbps)
Wearing wired headphones/earphones (Recommended but not required)
Avoid Bluetooth audio devices as they are prone to disruptions and disconnections.

Why is the volume so low?

To increase the volume for lessons, please adjust the media volume of your device directly by pressing on its hard keys. If the volume is at its maximum but you still don’t hear clearly, use headphones to learn for the best results!

How to adjust the volume?

Currently, the app has two independent volume systems, which can be adjusted as follows:
Adjusting lesson volume (Listen to Elsa reading samples, feedback): you can adjust the media volume of the device being used by increasing/decreasing directly on the device’s hard keys. If the volume is at its maximum but you still don’t hear clearly, use headphones to learn for the best results!
Adjusting sound effects volume: Go to PROFILE → LEARNING & SOUND SETTINGS → Adjust the VOLUME bar

How to learn with ELSA – using the app

Each person will have their own effective way of learning. However, here are the methods that are considered to be the most effective in optimizing ELSA’s A.I. technology:

Take the “Assessment Test” to create your customized lesson plan.
Study with ELSA regularly: every day; Just 10 minutes/day is sufficient! Follow your lesson plan by tapping on the NEXT button on the main screen (Skills page) → The system will lead you to the next lesson of your study plan. (Don’t forget to go to Profile → Learning & Sound Settings → Turn on “Daily Reminders” so ELSA can remind you to study daily)
Review vocabulary in the Word Bank (Go to Progress → Word Bank)
Practice your pronunciation with words outside of our curriculum by going to the Dictionary → Type the word you want to learn → Pronounce and get instant feedback!

In addition, you may watch our ELSA tutorial video over HERE.

Why doesn’t ELSA have a Vietnamese/ Japanese translation?

ELSA offers lesson definitions & translations for our normal pronunciation and conversation lessons, as well as the Dictionary. To view the translations for the respective lessons, kindly follow the instructions below:

Pronunciation/ Sound lesson: Translations are available by tapping on the “More” button and swiping left on the pop-up screen.
Conversation lesson: Please tap on the “Translation” button below the text to view the translation of the entire conversation.
Dictionary: This will show you the translations according to the Mother Tongue you have set in the app’s settings. You will see the translation below the IPA transcription. (Note: If you have selected ‘Others’, no translations will be shown)

How can I stay updated with the latest information/promotions on ELSA?

You can find that information by:

Like or follow us on Facebook (@elsaspeak) or click here.
Follow us on Twitter (@elsaspeak) or click here.
Subscribe to our newsletter to receive promotional emails or event updates by clicking here.

Why do I have to study with ELSA?

ELSA Speak is the only English speaking and communication app that can help you correct pronunciation errors to each syllable thanks to the use of Artificial Intelligence and proprietary voice recognition, voted as the top 5 applications. In addition, ELSA was rated by Forbes as one of four companies that use A.I. to change the world. With ELSA, you can finally overcome the thick accent caused by your native language and speak English fluently, just like a native American speaker!

How long does it take to notice my improvement?

This will depend on your starting English proficiency level, practice time with ELSA, frequency of your use (i.e. how often you practice with ELSA). We highly recommend sparing at least 10 minutes a day to practice and review lessons to get the best effect in improving your pronunciation.
Typically, our users show good progress after 4-6 weeks (for those who practice 1-2 hours a day). On the other hand, we find that if you practice 10 minutes a day, 5 days a week, you will see significant improvement after only 3-4 months. This doesn’t mean you’ll be able to speak as well as Americans right away (language-learning is a long journey after all), but our data shows that you’ll make significant progress in your articulation.

Does ELSA Speak have face-to-face / online conversation classes with native speakers?

ELSA Speak is an English speaking and communication app that uses artificial intelligence (AI) to analyze and provide automated feedback to users. Therefore, there won’t be any online classes or exchanges with native speakers/teachers offline! However, rest assured as ELSA is able to give advanced feedback to correct any mispronunciations you make!

I am a beginner, can I study with ELSA?

According to linguistic experts, proper pronunciation is the foundation of language-learning. As such, users who have just started the language would find ELSA especially useful to start off their English-learning on the right foot. Up to 80% of English learners focus on their grammar and are fairly good at it but their pronunciation is not standard so communication with native speakers remains a huge fear and issue among learners.
In addition, ELSA lessons are divided into levels from easy to difficult; There are a variety of topics and fields so you can study freely with ELSA, regardless of your starting level!
In the case where you have never spoken English before, we recommend taking some basic grammar classes and studying simultaneously with the ELSA app to work on your pronunciation.

Why do I have to study with ELSA and not English language centers?

The highlights of ELSA you might consider are:

Reasonable price
Handy: You can study with ELSA anytime, anywhere.
Accurate: Many language centers focus on writing and grammar, but often give little attention to speaking. ELSA’s sole focus is on forming a strong foundation and understanding of the American pronunciation & speech patterns, thereby significantly improving your articulation and diction. ELSA’s A.I evaluates your pronunciations with the highest accuracy, identifies any errors made and provides advice to correct them.

Already paid for the membership via ELSA’s website. Why is it still free?

After successful payment, an activation code will be sent to the email account used for the PayPal payment. Kindly check your Inbox/Spam folders for this email. You may then follow the instructions included in the email to redeem your code.

When having problems with the application, who should I contact?

Should you have any questions or concerns, please contact us via email [email protected]
If you still have further inquiries after going through our FAQ, you may contact our Support Team through the following methods:

Email: [email protected] – usually ELSA will respond to you within 24 hours (excluding Saturdays, Sundays and holidays)
Live chat on Facebook page: ELSA Speak Vietnam. You will support replying messages from 9am to 9pm all day.

Can’t find ELSA Speak on CH Play / Google play?

Unfortunately, the ELSA Speak app is not yet available in some countries due to national and regional restrictions placed by Google. For affected users, kindly click directly on this link to be able to download the app!

How many lessons does ELSA have?

Currently, ELSA has over +1500 lessons (with more than 6000 practice exercises) and almost 50 topics.

What do the numbers on the lesson planets mean?

Number 7/36 on the planet: you have completed 7 lessons out of a total of 36 lessons on this planet.
86% contributed above the planet: shows your native pronunciation level.

What do the arrows “You are here” and “Next lesson” mean?

For iOS devices: The “You are here” arrow will point to the planet where you completed your last lesson
This helps you easily continue the lessons from where you last left off in Elsa!
In addition, to go back to the personalized schedule that Elsa has set before, please click the “Next” lesson button in the blue bar below the planets!
For Android devices: The arrow and the “Next” lesson button will both send you to the next lesson recommended by your customized lesson plan.

What is the difference between the Normal and Advanced learning modes?

Currently, there are two learning modes for pronunciation and conversation lessons.
For Regular Mode: Elsa’s scoring system will be based on the accuracy of the underlined sound to guide learners to practice specific sounds and groups of sounds.
For Advanced Mode: The grading system will analyze and evaluate your entire pronunciation of the word(s) so that students can identify which part of the word was mispronounced.

QUESTIONS