Frequently Asked Questions
Common Topics
Common Issues Getting Started Payments and Subscriptions ELSA Features Contact Us Account Management
My account still shows the Premium plan after I have upgraded to another plan. Why is my account still free after I purchased a membership? How do I report an issue? How to log in to my account?/Cannot login or account not found issue What are the ideal conditions for practicing with ELSA? How to change the display language and enable translations? Dictionary feature – usage and limits? Why I can’t download ELSA on Google Play/Apple Store? Forgot your Password? I have purchased a package on a Guest account
Manage your ELSA account Availability of ELSA in countries How to log in to my account?/Cannot login or account not found issue Supported Devices and OS for ELSA I am a beginner, can I study with ELSA? Assessment Test How to activate a voucher code? How to sign up for an account? How to download ELSA Speak application?
How to cancel ELSA subscriptions About ELSA Promo Codes Upgrade from ELSA Pro to ELSA Premium membership Benefits of ELSA subscriptions (Pro and Premium and Conversation Bundle) How to request a refund How can I update the latest information/promotions of ELSA?
Speech Analyzer Web Version Track your progress ELSA AI feature Course Finder Understanding ELSA’s IPA transcriptions Improve Pronunciation Manage your ELSA account Skills – Planets Game types How to set up a daily reminder? Regular vs Advanced feedback Leaderboard Certificate courses Study Sets Coach – Daily Training Lessons Dictionary Lesson Topics Assessment Test
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