PT Perusahaan Listrik Negara (PLN), Indonesia's state-owned electricity company, aims to become a Global Top 500 company while driving the nation's transition to clean energy. To build a globally ready workforce capable of seamless international collaboration, PLN implemented a scalable blended learning program to elevate English communication skills across its diverse teams.
The Challenge
As PLN aims to become a Global Top 500 company, a core strategic requirement is that 30% of its workforce must possess proficient English skills. However, employees lacked the confidence to collaborate with international partners or negotiate with foreign stakeholders. Furthermore, traditional classrooms could not scale across the massive workforce, and generic English courses failed to cover the highly technical terminology required for renewable energy and power systems.
The Solution
PLN leveraged ELSA Business to implement the Global Talent Readiness Program (GTRP). ELSA delivered a blended learning model in partnership with corporate training solutions provider LingoTalk, combining daily AI-powered self-paced learning with live virtual classes and offline enrichment sessions. ELSA personalized learning paths based on specific roles and company-specific energy industry terminology to mimic real-world business scenarios.
The Results
Accelerating PLN's Global Top 500 goals, the program improved communication and collaboration, saving 2.8 hours per employee weekly. With 58% advancing a CEFR level* and confidence rising 19%, staff successfully leveraged their skills to win international scholarships and leadership promotions.
"GTRP helps me to gain more confidence to communicate with foreign auditors."
— Senior Officer for Quality & Performance Management
*The Common European Framework of Reference for Languages (CEFR) is an international standard used to measure language proficiency across reading, writing, listening, and speaking, ranging from A1 (beginner) to C2 (mastery).
